The Institute of Statistical, Social and Economic Research, (ISSER) University of Ghana has organized a course in Supervisory Skills for its middle-level staff with supervisory roles to enhance their skills on the job.
It was held from 11th to 12th April, 2016 and had a six-point objective.
Among others, the course was designed to help participants understand how they fit into the entire body politic of ISSER and to see themselves as leaders in their current roles.
Specifically, the course was meant to develop their communication skills, teach them techniques of delegation and share techniques in dealing with conflicts and complaints.
Last year a similar course was organized for senior and junior staff of the Institute, but the focus of that was on team building.
The Director of the Institute sat in briefly on the second day of this year’s course andgave insights into some of the issues pertaining to communication in the institution.
Facilitators of the course were Ms. Theresa Osei Tutu, C.E.O., THCLR Ghana Ltd, a soft skills and consulting firm and Mr. Stanley Okoh, an International Management Consultant.
The Administrative. Secretary of ISSER, Mrs. Lucy Ofori-Ayeh presenting a certificate of Participation to Ms. Irene Tagbor, whilst the Lead Consultant, Ms. Theresa Osei Tutu looks on
Mr. Samuel Turkson receiving his certificate of participation from the Administrative Secretary of ISSER, Mrs. Lucy Ofori-Ayeh with the assistance of the Lead Consultant, Ms. Theresa Osei
Some of the topics treated were: The Body Politic, Leadership Styles, Communication and Delegation Skills.
At the end of the course, participants filled Evaluation forms and deductions from the forms indicated that they found all the topics treated beneficial and really enjoyed the practical exercises, examples and discussions.
In their recommendations, the facilitators on their part urged leadership of ISSER to develop communication channels which would facilitate authentic feedback.
They recommended that when such feedback are received, steps should be taken to engage staff to come out with solutions.
Participants were presented with certificates of participation at the end of the training.